Victoria Gardens Cultural Center - Event Services

Event Services - General Information

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Application

The applicant must be at least 25 years of age. Appropriate ID required. Event will be primarily permitted for adult activities only, where the purpose of the proposed activity is to involve adults and where the majority of the attendees are expected to be 21 years and older. Click here to download the application.

Parking

Complimentary parking is available for over 1,100 vehicles in the East and West Parking Structures on either side of the Victoria Gardens Cultural Center as available. Parking is also available surrounding the Victoria Gardens regional town center. The East and West Parking Structures have designated accessible parking on all levels and are equipped with elevators and have clear thorough ways to the Cultural Center Imagination Courtyard. Valet parking is available for an additional fee.

Accessibility

Victoria Gardens Cultural Center is at a centralized, highly visible location within the Inland Empire’s premiere shopping, dining and entertainment destination. The Victoria Gardens Cultural Center is conveniently located off the I-15 in Rancho Cucamonga, between Foothill Boulevard and Base Line Road, near the corner of Day Creek Boulevard and Cultural Center Drive at 12505 Cultural Center Drive. It is easily accessible from the 210, 10 and 15 freeways and minutes from the Ontario Airport.

Catering

Victoria Gardens Cultural Center has an exclusive, full service, licensed, on-site caterer, Impressions Gourmet Catering, who is sure to offer sumptuous cuisine impeccably served in an ambiance of warm hospitality. All food and beverages must be provided by Impressions Gourmet Catering Company or the Victoria Gardens Cultural Center Café.

Music

You have the option to choose your own musician, band or DJ. All vendors are required to be approved by the Event Services Department a minimum of two weeks prior to rental.

Rental Request Forms

Forms must be filled out and signed by an adult of twenty five (25) years of age or older. Applicant must be the representative and be on the premises the entire time of event and is solely responsible for the event and guests in attendance.

Types of Events

The Victoria Gardens Cultural Center does not allow youth/teen events on the premises including Sweet 16's, Quinceaneras, graduation parties, 21st birthday parties, etc. The Event Services Department, VGCC Supervisor, and San Bernardino County Sheriff’s Department may determine and approve permitted youth events. Examples of youth permitted events include Ceremonies, Banquets, Awards Receptions, Recitals, etc.

Beverage Service

Serving of alcoholic beverages is available for the convenience of applicants 25 years of age and above. Only those activities where the guest of honor is age 21 or older are eligible to have alcohol served at this facility. Alcohol use requires a $500.00 security/damage deposit, insurance and security. Impressions Gourmet Catering must serve/sell all alcohol.

Flowers and Decorations

  • Floral and Décor can be provided by the Event Services Department. Please call 909.477.2773 to set up a design meeting.
  • Floating candles are permitted. Fog machines and open candles are not permitted.
  • Decorations and visual aids must be freestanding and ground supported. Your events staff can be available to assist with the installation of décor. Anything that would need to be hung or rigged to the building can be arranged with the Event Services Department.

Insurance

Depending on the type of event or the number of guests expected the Event Services Department may request, at the cost of the applicant, additional liability insurance (1 - 2 million-dollar coverage) naming the City of Rancho Cucamonga as additionally insured. A certificate of liability insurance may be purchased through the City of Rancho Cucamonga or may be provided by the client's organization. The Event Services Department will inform you if insurance coverage is required for your event.

Advertisement(s) concerning your event or activity may not be distributed until the facility request is confirmed and an official contract is signed. All public advertisements must be pre-approved by the Event Services and/or Marketing Departments prior to distribution.

Facility Fees Include

  • Use of facility for requested hours
  • Tables, chairs and linens (Ivory and/or Black)
  • Event Manager for the duration of the event
  • Free Wi-Fi
  • Free parking as available

Deposits, Payments and Damage Deposit Fee

Once you select your room, date, and time a $500.00 security/damage deposit and Facility Reservation Request Form must be completed and signed to secure your date. Dates and times are on a first come first served basis. A firm contract will be generated from your request if your requested time, date, and room are available and approved. Payment will be deposited once the contract has been entered. The remaining balance is due 30 days prior to the designated function for any room or area. For rental of the Lewis Family Playhouse all fees paid must be paid 60 days before the event date. Acceptable payment methods are cash, check, Visa or MasterCard, money order, and cashiers check. Checks are to be made payable to the City of Rancho Cucamonga.

The $500.00 damage/security and/or alcohol deposit is refundable per terms and conditions after the conclusion of the event in approximately 14 business days. If guests of the renter are consuming alcohol on the premises without approval the renter will forfeit all deposits. If the event is falsely advertised or misrepresented in any way, and therefore cancelled by the Event Services Department, the client will forfeit their full deposit.

Application Fee

In the event of a cancellation prior to your contract due date a non-refundable application fee is withheld from the rental deposit as follows: $50 for portion of Celebration Hall, Imagination Courtyard or MainStreet lobby, $75 for all of Celebration Hall and $100 for Playhouse or multiple venues.

Cancellation Fees

All fees for approved rentals must be paid 30 days in advance for the Celebration Hall, MainStreet Lobby or Imagination Courtyard, 60 days in advance for the Lewis Family Playhouse by the stated due date on the rental contract. The Victoria Gardens Cultural Center Event Services Department may cancel the reservation if the client has not submitted all fees at the time required. A cancellation fee for all room rentals shall be assessed as follows:

Celebration Hall, MainStreet Lobby & Imagination Courtyard Cancellation Fees

  • 30 calendar day notice – full refund of all fees (minus Application Fee)
  • 15-29 days notice – 100% refund of all fees; 0% of deposit
  • 2 to 14 days notice – 50% refund of all fees; 0% of deposit
  • Less than 2 days notice – No Refund

Lewis Family Playhouse Cancellation Fees

  • 60 calendar days notice – full refund of all fees (minus Application Fee)
  • 30 to 59 days notice – 100% refund of all fees; 0% of deposit
  • 14 to 29 days notice – 50% refund of fees; 0% of deposit
  • Less than 14 days notice – No Refund

Other Fees

An additional $500 Alcohol deposit will be required for requested alcohol use.

Facility Decorating Discount / Set-Up and Tear Down

Up to 2 hours of additional Set-up or Tear Down time may be added at a discounted rate.

Overtime Fee

For rentals that exceed the rental time as designated in their rental contract, additional fees will be assessed for staffing costs and rental fees to be calculated at a rate of time-and-a-half of the client’s hourly rate.

Security

Any event that includes serving alcohol will require security. Security is provided by the San Bernardino County Sheriffs Department and is contracted by the Event Services Department on the client’s behalf. Additional fees for security personnel will apply.

Merchandise Sales by Vendors

Clients who wish to sell their merchandise to their guests, a 10-30% commission will be paid to the Victoria Gardens Cultural Center as negotiated per event.

Box Office Services

The Victoria Gardens Cultural Center Box Office offers a variety of box office services for your event. Our highly trained staff may set-up, print and/or sell your event tickets. You may ticket any event in the Lewis Family Playhouse, Celebration Hall, Imagination Courtyard, Studio Theatre and Arbor Courtyard.

Box Office Service

$250.00

  • Box Office to sell tickets for organizations/renters.
  • Customers may purchase tickets on the web, by mail, by phone, or in person.
  • May offer priority ticket purchasing.
  • May sell a portion of the tickets on consignment.
  • The Box Office accepts Visa, Mastercard, cash or check.
  • May offer senior, youth or group special discounts.

Ticket Administrative Fee

$2.00 per ticket

  • Additional fees will be assessed for Internet sales.
  • Administrative fees may vary depending on event and/or ticket prices.

Ticket Printing Only

$75.00 set up charge plus the cost of ticket stock.

  • Client to sell their own tickets

Refunds for Show Cancellations

  • In the case of event cancellation or date change a full refund or an account credit will be offered. Refunds can only be made to the original purchaser. Internet service fees are non-refundable.

For more information, contact Event Services at (909) 477-2773

Photo Gallery

Click here to see the event services photo gallery As featured on Here Comes the Guide